Door-to-door delivery

1. Only one delivery address is allowed per order placed.
2. Door-to-door delivery is free of charge within the advertised delivery region(s) only. The regions that are covered range from:
Soflo : Floreal, Curepipe, Forest Side, Eau Coulée, Vacoas-Phoenix, Vacoas, Allée Brillant.
Cascavelle : Pierre Fonds, Bambous, Flic en Flac, Volmar, Tamarin, Rivière Noire.
3. The products will be delivered by Illico delivery team, at the address given upon placing the order.
4. We endeavour to deliver within 1 hour once order is validated. Order Hours are between 09H00 and 21H00 for Soflo, 09H00-15H00 for Ebene and 09H00-17H00 for Cascavelle. However, there are some external factors that may likely affect delivery times such as inter alia, force majeure, and traffic jam. If we ever find ourselves unable to achieve this goal, you shall be notified accordingly.
5. If no one is present to take delivery at the delivery address, we will endeavour to make a second attempt at delivery. Should we be unsuccessful at delivery on this second attempt, your order will be redirected to illico shop where the order was placed and we will inform you accordingly by phone or email for collection.

Order Refusal

We reserve the right to refuse any order at any time. Customers will be notified of such refusals. We also reserve the right to refuse delivery of any alcohol and/or tobacco where sufficient proof of age is not provided.

Information

The information on the website is presented on best-effort basis. We do our utmost best to be accurate but certain conditions beyond our control could delay orders. If this occurs, we will make reasonable resolutions to solve the problem.
The photographs of food items are only indicative.
We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, photographs, products, services, contained on the website for any purpose.
Order Collection
Customer collections can be arranged from our Illico shop at;

Illico SoFlo: So Flo Mall, Georges Guibert Street, Floreal.
Illico Cascavelle Shopping Village: Coastal Road, Bambous.

General Terms

1. Delivery and collection is made when the customer signs the delivery/collection slip or shows confirmation email.
2. You have to show your National Identity Card (NIC)/Passport as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC/passport number will be noted down by the carrier or by our agent at the chosen pick-up point.
3. If a third party takes delivery of your order, he/she will also have to show his/her own NIC/passport before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC/passport number.
4. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.

Refund and Return Policy

Once food is ordered through illico webpage and payment made, Illico agrees to deliver the ordered meal within the provided time frame. No refund or return policy is applicable once order and payment is affected. The only return and refund policy applicable is when food is not delivered to the person at the stated location.

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